Return Refund Policy
At Lion Supplements, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our refund policy below.
Returns
Returns are accepted within 7 days from the date of delivery, subject to the conditions outlined below.
To be eligible for a return, the item must:
- Be unopened, unused, and in its original sealed packaging.
- Be in the same condition as when it was received.
- Be accompanied by proof of purchase or your order confirmation.
To initiate a return, please contact us via WhatsApp. Once your request has been approved, we will provide detailed instructions on how and where to return your item.
Returns sent without prior authorization will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, please contact us within 24 hours of delivery.
To assist us in resolving the issue promptly, please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the product and its packaging
Upon verification, we will arrange a replacement or issue a refund at no additional cost.
Non-Returnable Items
For health, hygiene, and safety reasons, we are unable to accept returns for:
- Opened or used supplements
- Products with broken or tampered safety seals
- Sale or clearance items
- Gift cards (where applicable)
If you are unsure whether your item qualifies for a return, please contact our customer support team before sending it back.
Exchanges
Exchanges are available only for items that are damaged, defective, or incorrectly supplied.
If you require an exchange, please contact us, and our team will be happy to assist you throughout the process.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Please note that original shipping charges are non-refundable unless the return is the result of our error or a verified product defect.
Contact Us
If you have any questions regarding this Refund Policy or require assistance with a return, please feel free to contact us.
WhatsApp: +65 8174 4358
We appreciate your trust in Lion Supplements and remain committed to providing premium products and exceptional customer service.